To view the contacts, please ask the user to remove the filter that is applied by default.
On the top right you will find a filter button, please click on it
![](https://dashboardassets.eb-pages.com/uploads/5726607939469312/chrome_9wzeGqgfyp.png)
Please remove the x as shown in the above screenshot to remove the filter.
Once the filter is removed the contacts will appear.